Seven steps, start to finish: how MSD Miami turns a Google search into a ringing phone, a booked appointment, and a returning patient.
These ads show up at the top of search results when people are actively searching for services like implants or smile design — attracting high-intent new patients who are actively looking for your exact service.
Once the phone rings, we capture that lead by recording the entire call with our CRM (Customer Relationship Management) so you can access and listen to it later if needed. Your receptionist then takes the call, makes the appointment or arranges a follow-up, and inputs notes in the CRM.
In our CRM system, calls are tagged and organized by status — Booked Appointment, New Patient, Follow Up, Call Back — and classified by the procedure the caller is interested in, like Implants, Smile Design, or Cleaning. The next morning, your receptionist or patient coordinator can easily see all patients who need call backs or follow-ups from the day before, or days before, so you don't miss a potential patient.
We train your team to use our CRM and to close appointments using proven sales methods. This keeps your staff onboard, following the proven process, and helping more patients show up.
We get you an A2P license, which legally grants the privilege of mass texting for things like holidays and specials that drive patient retention.
We optimize your Google Business account and update it regularly to ensure an accurate and aesthetic representation of the office. We also give your staff tools like QR codes and NFC devices — cards and keychains — to get reviews from patients and keep your stars high, attracting more new patients.
Phones should be ringing and the calendar should be full. From there, we can focus on specific procedure marketing or any direction you — the dentist or owner — would like to pursue.
Book a call and we'll walk through what it looks like for your specific practice, market, and goals.
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